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Terms and Conditions

About these terms

These are our Terms and conditions and you should read them carefully as they apply to your use of FoodtAppr and any order you may make. We will request you to accept these Terms and Conditions during the registration and order process.

You will be bound by the details of the Terms and Conditions and the website information which was in place at the time of use of the website or when you placed your order.

Your access to and use of FoodtAppr is subject exclusively to these Terms & Conditions. You are not allowed to use this website for any purpose that is unlawful or prohibited by these Terms & Conditions.

By using this website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms & Conditions you must immediately stop using this website. Sorry about that.

Dinorae Pte. Ltd. reserves the right change these Terms & Conditions at any time, and your continued use of the website following any changes shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine if the Terms and Conditions have been changed. If you do not agree to the changes you should not continue to use the website.

We will not be held liable for any loss of goodwill, any economic losses or any special or indirect losses suffered or incurred by that party arising out of or in connection with the Terms and Conditions.

You agree to indemnify and hold Dinorae Pte. Ltd.and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against FoodtAppr arising out of any breach by you of these Terms & Conditions or other liabilities arising out of your use of FoodtAppr.

If any of these Terms & Conditions should be determined to be invalid, illegal or unenforceable to any extent for any reason by any court of competent jurisdiction then such Term or Condition shall be severed from the remaining terms and the remaining Terms & Conditions shall survive and remain in full force and effect and continue to be binding and enforceable to the fullest extent permitted by law.

If you do not comply with these conditions of sale and we take no action in respect of that non-compliance, our right to take action in the same or a similar situation in the future will not be affected.

Using this website

FoodtAppr is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, Dinorae Pte. Ltd. will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of FoodtAppr and this website.

Dinorae Pte. Ltd. makes no warranty that the functionality of the FoodtAppr and this website will be uninterrupted.  We we reserve the right, from time to time, to restrict access to the website to allow essential maintenance or upload new services and/or improvements although we ensure that any interruptions are kept to a minimum.

We make no warranty that this FoodtAppr or this website will be error free or that defects will be corrected. The user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors.

We  shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on the website. To the extent permitted by applicable law, Dinorae Pte. Ltd. disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We make no warranty that the website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.  We shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using FoodtAppr.

Registration and account details

When you register with us you must guarantee that all of the information which you provide is true, accurate and up to date.

You must not impersonate any other person or entity or use a false name or a name which you do not have authority to use.

If any of the information provided subsequently changes you must inform us immediately.

You are wholly responsible for the confidentiality and maintenance of your password and personal account details and any activities that occur under your account.  It is important that you keep your personal details and password confidential and secure. If you have any reason to suspect that your password has become known to someone else, has been or is likely to be used without your authorisation you should contact us immediately.

Dinorae Pte. Ltd. shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your account details or password.

Prices

Prices are as set out on FoodtAppr. It may, from time to time, be necessary to change prices either up or down. We reserve the right to alter prices at any time without prior notice. Any price changes will be confirmed to you when you make an order.

The price for the goods (including, where applicable, any delivery charges) is as set out in the order confirmation. However, extra delivery charges may apply.

Placing an order

When you place an order to purchase food your order represents an offer to the restaurant to purchase food. Any products on the same order which we have not confirmed as accepted in your order confirmation do not form part of the contract.

Dinorae Pte. Ltd. reserves the right to cancel orders, at no cost to you.

Changes to orders

Once you have received confirmation of your order, changes to your order, including the arrangements for delivery or collection, can only be made by contacting us via email or phone.

Cancellation of orders

Our food products are made-to-order items. In the event that having an order you wish to cancel, we will unfortunately have to charge a cancellation fee of 50% of the value of the order plus any other delivery or collection fee incurred. This will be deducted from any refund due to you.

Delivery Information

 Please note that the estimated delivery times are only estimates and cannot be guaranteed.

Delays in Delivery

Occasionally the delivery of your food may be delayed by circumstances outside our control. If for any reason we are unable to deliver the goods or to have them ready for collection within the original approximate timeframe then we will notify you of the delay and new timeframe as soon as possible.

Refunds

We regret that costs incurred in the delivery of the goods to you are direct costs and cannot be refunded. We will only make a refund using the same method of payment originally used by you to pay for your purchase.

Liability disclaimer

Dinorae Pte. Ltd.'s total liability for any claim howsoever shall not exceed the price of the goods supplied by Scarlet and Jones to the customer.

We shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon us by statute.

We cannot accept any liability for a failure to comply with instructions specifically stated on this website or on the FoodtAppr mobile app.

We will not be responsible for any delay in complying or failure to comply with our obligations under these conditions of sale if that delay or failure is due to any circumstances outside our reasonable control including without limitation fire, flood, acts of terrorism or where we are let down by a supplier.

These conditions of sale are in addition to, and do not affect, your statutory rights as a consumer. They are the only terms and conditions that are applicable to your order.

You may not transfer your rights under the contract between us to any third party without our prior written consent.

Jurisdiction

These Terms and Conditions this website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with Singapore Law and you hereby submit to the exclusive jurisdiction of the courts of the Republic of Singapore.

Legal identity

FoodtAppr and Dinorae are the trading name of Dinorae Pte. Ltd.

The site and the FoodtAppr app are owned and operated by Dinorae Pte. Ltd., registered in Singapore, company number 201230230M.

Dinorae Pte. Ltd. registered office is at 101, KITCHENER ROAD, #0301, JALAN BESAR PLAZA, SINGAPORE 208511.

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